Using this website

Our website has been developed to meet the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1. As a Victorian Government authority, we are working towards complying with Level AA of the standard.

This means our website can be used by people who have visual impairments, or difficulties using a mouse. It is also compatible with popular screen reading software.

You can adjust your computer or web browser settings to customise your experience, including:

  • enlarging text and images
  • changing colours and fonts
  • adjusting volume
  • converting text to speech using web browser add-ons
  • navigating using keyboard or voice commands.

If you need support, the Web Accessibility Initiative has compiled a list of tips and resources for customising your computer for better web browsing.


We aim to present our online information as webpages. Where this is not possible, we have provided documents in portable document format (PDF) or Microsoft Word format.

PDF documents can now be viewed in most web browsers. You can also download free software, such as Adobe Acrobat Reader, which allows you to further customise your reading experience. Adobe’s website has further instructions on using Acrobat Reader’s accessibility features.

Larger designed publications, such as our annual report, have been made available in accessible document formats.

Alternative formats

If you need support, or would like a copy of Melbourne Water materials in an alternative format, please contact us.