If you are building back in a flood-affected area, you may find our guide to retrofitting your home a useful resource.

Know your flood risk and get prepared for future flood events.

Greater Western Water and Melbourne Water have jointly provided a one-off $600 bill rebate for eligible customers whose home or business was flooded above floor-level. More than 250 customers have already received rebates, and Greater Western Water encourages any customers who think they are eligible to call 13 44 99 for more bill assistance options.

The Victorian Government is offering disaster relief payments to assist individuals and communities that are experiencing, or are likely to experience, hardship in meeting their relief needs as a result of the flood.

We know that coming forward to have your say is a big step. If this process brings up any concerns, you can call the Flood Recovery Hotline on 1800 560 760 (press 9 for interpreter) between 7.30am and 7.30pm daily to register for clean-up services, financial support, mental health and wellbeing support, and more.