From the water we drink, the sewerage systems we rely on, to the drainage that protects our homes and the waterways that support the health of our city and environment, water is essential to our way of life. That’s why we’ve worked closely with our customers, community and stakeholders to shape our 2026–2031 Price Submission.

This five-year plan outlines our services, investments, commitments and proposed prices for the next regulatory period. It has now been submitted to Victoria’s independent regulator, the Essential Services Commission (ESC), for review.

What’s in our submission?

Our Price Submission sets out:

• the services we’ll deliver across water, sewerage, drainage and waterways
• the investments we’ll make to maintain and improve infrastructure
• the costs of delivering these services and the prices we propose to charge
• our commitments to performance outcomes and customer value
• a package of support for customers experiencing vulnerability.

We’re in the decade that matters, where the actions we take now will define our water future. We intend to invest now to ensure value for customers and sustainability for our services and infrastructure now and for generations to come.

Shaped by you

Your feedback has been central to this process. To support our Price Submission 2026, we undertook a broad and inclusive engagement program designed to capture the diverse perspectives of customers across our service region.

We ran multiple engagement and communications activities to ensure accessibility, transparency, and purposefulness – reflecting the needs and voices of our large and varied customer base. This approach enabled us to test our proposed outcomes, build community understanding, and ensure our submission is informed by meaningful customer input.

We’ve heard what matters most to you and used this to guide our decisions. You’ve helped us:

• refine our investment proposals
• understand emerging performance expectations
• consider the impact of pricing on customer bills
• strengthen our approach to supporting vulnerable customers.

This input has helped us build a submission that reflects community priorities, meets our service obligations, and prepares us for the challenges ahead.

What’s next?

The ESC will now review our submission to ensure it delivers fair outcomes for customers and aligns with regulatory requirements. We’ll continue to keep you updated as the review progresses.

Follow this page for updates as we move through the ESC review process. Your voice helps to shape our water future.