Surveys
We heard from over 1,200 community members to identify what's important to them in our Stage 2 survey. We will use these insights to move into Stage 3 where we will hear from you about your investment priorities.
About Price Submission 2026
Price Submission 2026 will detail our services and prices for 2026-2031. Our essential services include water, sewerage, waterways and drainage. This must be approved by the Essential Services Commission (ESC).
We're in the decade that matters. The actions we take now will define our future so we can continue to protect the resources essential to Melburnians’ way of life.
That's why we're developing our price submission with customers and communities across Greater Melbourne. This is so that we balance customer values and affordability with delivery of services to meet current and future challenges.
Understanding what matters most to you
We’re talking with customers and communities across Greater Melbourne about their water priorities, and their voices are shaping our submission.
We’re committed to placing your interests at the centre of this process so we can truly deliver valued services that meet your needs.
There will be several ways to share your views and help shape our future water journey. Follow this page via the button at the top to know about upcoming opportunities.
What we've heard so far
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Community Panel
In May, 50 people attended our first community panel for Price Submission 2026. The community panel is a representative group of people from across Greater Melbourne, and is a voice for our community.
The community panel discussed the key challenges facing the water sector. These challenges include population growth, climate change, equity, ageing infrastructure, caring for country, and protecting and enhancing the environment.
Emerging community priorities
Some of the communities' priorities so far include:
- safe and reliable water and sewerage systems,
- consider all possible water sources when planning for our water future supply,
- caring for and protecting the environment, rivers, creeks and bays now and in the future,
- supporting healthy waterways,
- adapting to climate change,
- keeping bills as low as possible,
- and engaging with the community and having meaningful partnerships.
Who are we engaging with?
Through 2024 and early 2025, we’ll deliver a range of activities to understand the needs of our customers and the broader community. We're engaging with:
- community
- local councils
- water companies
- Traditional Owners
- direct service customers
- consumer advocacy groups
- development and planning industry
- government and its agencies
Our engagement activities include deliberative panels, online, in face-to-face meetings and forums, and via surveys.
Learn more about our services
Melbourne Water respectfully acknowledges the Bunurong, Gunaikurnai,
Taungurung, Wadawurrung and Wurundjeri Woi-wurrung peoples as the Traditional
Owners and Custodians of the land and water on which we rely and operate.
We
pay our deepest respects to their Elders - past, present and emerging.
