Customers and community are having their say in our Price Submission 2026.
As part of the broad engagement program, we've set up a community panel of around 60 people. The panel members are representative of Melbourne Water’s diverse customers and community.
The community panel includes four phases of engagement between 2024-2025. The overarching question guiding deliberation:
How does Melbourne Water focus its priorities and investments in 2026-2031 to meet current and future challenges whilst maintaining fair and affordable prices today, tomorrow and for generations to come?
Through the panel sessions, we aim to:
- Understand customer and community values, concerns and preferences on our prices and service standards.
- Ask customers and community to determine the priority of services for 2026-31.
- Check if customer and community priorities match ours and address any differences.
Melbourne Water is working with experienced practitioners to deliver the community engagement process.
For updates on the community panel for Price Submission 2026, click the 'follow' button at the top of the page.
