• Many participants indicated a lack of understanding within the community about when or how to act during a flood event.
• Other participants shared that even when a flood plan had been prepared, it was not helpful during the event.

• Many participants felt the flood warnings and alerts were inadequate, were not received, were received too late to act, or that public information did not alert them to the potential significance of the flood, or the need to act. Others commented that they could not access or understand important information.
• Many participants spoke about receiving warnings from concerned family, friends and neighbours.
• Other participants spoke about the inaccuracy in warnings and alerts they received through various sources, adding to confusion about the urgency of the event.

• Many participants commented that the level, speed and intensity of the flood was greater than expected, taking many residents by surprise. Long-term residents of the area commented that the flood was the biggest they had experienced.
• Many participants reported observing sources of flooding from overflowing stormwater drains.
• Other participants commented on the amount of debris and rubbish in the aftermath of the flood.

• Several who shared their experience felt the response by government, both state and local, as well as agencies such as Melbourne Water and the SES was inadequate. It was generally commented that people expected more ‘boots on the ground’ before, during and after the flood.
• Other community members however, praised their local council for their swift clean-up efforts, and were grateful for SES help during the evacuation.

• Participants described the unexpected indirect impacts of road closures and power outages.

Participants praised friends, family, neighbours and volunteers for coming together to support each other.

The engagement sessions heard that the recovery is still ongoing, with many people facing long-term emotional and financial impacts, including:

• Ongoing impacts to mental health and wellbeing; stress, anxiety, uncertainty about the future.
• Significant loss and damage to property and personal belongings.
• Displacement: many of the residents we heard from were still in emergency accommodation at the time of the consultation period.
• Experiences of financial hardship and devaluation of property.
• Some participants expressed frustration with challenges and issues dealing with slow insurance processes. Others highlighted difficulties obtaining or affording insurance even before the flood event.
• Loss of independence for retirees.
• Environmental impacts, including damage to riverbanks, access roads and
  equipment, raising concerns about responsibility for covering these costs.

• Many participants expressed the need for enhanced flood awareness and preparedness education, so that people would be better informed about their flood risk and how to prepare, respond and act in a flood event.
• Communities are looking for solutions to prevent future flooding. They also have a desire to be better prepared and more resilient if floods occur again.

Some participants shared their suggestions about what may have caused or contributed to the extent and duration of the flood, including:

• Flemington Racecourse floodwall
• Development along the river including Edgewater, the Chase, Metro Tunnel
• Release of water from the Rosslynne Reservoir in the days leading up to the flood event
• Blocked stormwater drains.

• Participants commented on historical planning decisions, questioning how developments could be approved in flood plains and why mitigations didn’t prevent flooding.
• In contrast, one resident commented that one local development was built up and this stopped water inundating homes.

Some participants criticised the scope of the Maribyrnong River Flood Review, saying the Terms of Reference were too limited.

Some participants noted a difference between predicted and actual flood levels, and questioned whether Melbourne Water’s flood modelling was accurate.

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